Shipping Policy
Last Updated: July 30, 2025
At Pawooz, we are committed to delivering your pet’s favorite products in the fastest and safest way possible. This Shipping Policy outlines how we process, ship, and deliver your orders—whether you’re shopping from home or anywhere across the globe.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be extended by 1–2 additional business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking details.
2. Shipping Options & Estimated Delivery Time
Depending on your location and the products ordered, we provide the following shipping methods:
🚚 Domestic & International Shipping
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 8–12 business days | Worldwide |
| Expedited Shipping | 3–6 business days | Selected Countries |
📦 Note: Delivery times may vary depending on destination, customs clearance, and the performance of local couriers.
3. Shipping Fees
- Free standard shipping is available for all orders over $79.
- Shipping fees for smaller orders are calculated at checkout.
- Expedited shipping charges (if applicable) will also be displayed at checkout.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and link.
You may also visit our Track My Order page anytime to check your delivery status.
5. Shipping Destinations
We currently ship to most countries worldwide, including but not limited to:
- United States
- Canada
- United Kingdom
- Australia
- European Union countries
- Asia-Pacific (e.g., Singapore, Japan, South Korea, etc.)
❗ If your country/region is not listed at checkout, please contact us at support@pawooz.com.
6. Customs, Duties & Taxes
International shipments may be subject to duties, import taxes, and clearance fees imposed by your local government. These charges are not included in your order total and are the responsibility of the recipient.
Pawooz is not liable for any delays or additional costs caused by customs procedures.
7. Failed Delivery / Incorrect Address
Please ensure your shipping address is accurate and complete.
- Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.
- If a delivery fails and the package is returned to us, we will contact you to arrange re-shipment.
8. Lost or Stolen Packages
If your tracking status shows “Delivered” but you have not received your order:
- Check with your neighbors or building reception.
- Contact the shipping carrier for clarification.
- Reach out to us at support@pawooz.com — we will help investigate and, if applicable, assist with a claim.
9. Shipping Delays
While we strive to deliver within the stated timeframe, delays may occur due to:
- Weather conditions
- Customs inspections
- Courier disruptions
- Peak seasonal demand
10. Pre-Orders & Backorders
If your item is marked as pre-order or out of stock, the estimated shipping date will be displayed on the product page. Your full order will be shipped once all items are available.
11. Split Shipments
For orders containing multiple items, products may be shipped separately from different warehouses. You will receive individual tracking numbers for each shipment.
12. Need Help?
We are here to answer any questions regarding shipping.
📧 Email: support@pawooz.com
📦 Track Order: Track My Order
📃 Returns: Return & Refund Policy
Thank you for choosing Pawooz — where comfort meets care. 🐾💛