FAQS

We offer Standard Shipping (8–12 business days) and Expedited Shipping (3–6 business days). All orders are processed within 1–3 business days. You will receive a tracking number via email after your order is dispatched.

Pawooz pet beds provide full support with cushioned edges and orthopedic foam—ideal for sleep and joint support. Our pet mats are thinner, cooling, and portable—great for crates, travel, or placing on floors and furniture.

Most products come with removable, machine-washable covers. Use cold water and mild detergent, and air dry. The inner foam layer should be spot-cleaned only. Detailed care instructions are included with each product.

Absolutely. All cleaning products from Pawooz are free from sulfates, parabens, and artificial fragrances. Our formulas are gentle on sensitive skin and approved by pet care professionals.

Refer to the size chart on each product page. Measure your pet from nose to tail while laying down and add 15 cm. Size Small fits up to 10kg, Medium for 10–20kg, Large 20–35kg, and XL for pets over 35kg.

Yes! Our mats are anti-slip, waterproof, and safe for use on hardwood floors, sofas, or car seats. They protect your surfaces while adding comfort to your pet's space.

Yes. Our cooling mats use non-toxic gel or breathable mesh to regulate temperature without power. They're completely safe for prolonged contact and ideal for summer comfort.

Yes, we accept returns within 30 days. Items must be unused and in original packaging. For full details, visit our Return & Refund Policy.

Yes! Our orthopedic pet beds are designed to reduce joint pressure and promote restful sleep, especially for older pets. The high-resilience foam ensures even weight distribution and support.

We’re always happy to help. Reach us at support@pawooz.com. Our customer care team responds within 24 hours on business days.