FAQS

We offer Standard Shipping (8–12 business days) and Expedited Shipping (3–6 business days). All orders are processed within 1–3 business days. Once your order is shipped, you will receive a tracking number via email.

Pet beds are designed to provide cushioned support with raised edges or orthopedic foam, making them ideal for rest and sleep. Pet mats offer a thinner, more flexible surface that works well for lounging, cooling, travel, or use on floors and furniture. The best choice depends on your pet’s comfort needs and daily routine.

To choose the right size, measure your pet from nose to tail while lying down and add 10–15 cm for comfort. Each product page includes a size chart to help you find the best fit for your dog’s weight and sleeping style.

Yes. Pawooz products are designed for everyday use in real homes. They are made to support daily naps, relaxation, and comfort while fitting naturally into modern living spaces.

Most Pawooz beds and mats feature removable, machine-washable covers for easy cleaning. We recommend using cold water and mild detergent. Please refer to individual product pages for specific care instructions.

Yes. Pawooz cleaning products are made with pet-safe formulas and are free from harsh ingredients. They are designed to be gentle on your pet while remaining suitable for regular use.

Yes. Pawooz mats are versatile and can be used on hardwood floors, sofas, furniture, or car seats. They help protect surfaces while providing a comfortable space for your pet.

Yes. Our cooling mats are made from non-toxic, breathable materials and do not require electricity or refrigeration. They are safe for prolonged contact and designed to help pets stay comfortable during warmer weather.

Some Pawooz beds are designed with supportive structures to help reduce pressure on joints. These beds are suitable for senior dogs or pets with joint sensitivity. Please check individual product descriptions for specific support features.

Most beds and mats come with removable covers that can be machine washed. Inner foam layers should be spot cleaned only. Always follow the care instructions provided on the product page.

Yes. We accept returns within 30 days of delivery. Items must be unused and in original packaging. For full details, please refer to our Return & Refund Policy.

If you have any questions or need assistance, you can contact us at support@pawooz.com. Our customer care team typically responds within 24 business hours.