Privacy Policy
Pawooz ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws and best practices. This Privacy Policy outlines the types of personal information we collect, how it is used, and the rights you have over your information.
By accessing our website [https://www.pawooz.com] or using our services, you agree to the terms described in this policy.
1. Purpose of This Policy
This Privacy Policy is intended to inform users of our practices regarding the collection, use, storage, disclosure, and protection of personal data. It applies to all users of our website, including browsers, customers, and account holders.
2. Legal Basis for Processing
We collect and process your personal data based on one or more of the following legal grounds:
Your explicit consent
Performance of a contract (e.g., order fulfillment)
Compliance with legal obligations
Legitimate interests pursued by Pawooz, provided they are not overridden by your data protection rights
3. Personal Data You Provide
We may collect and process the following categories of personal data that you voluntarily submit:
Identification details (e.g., name, email address, phone number)
Shipping and billing addresses
Payment-related information (processed via third-party gateways and not stored by us)
Account credentials, if you create an account
Customer service communication (email, live chat)
Information provided in feedback forms, surveys, or marketing opt-ins
All data is collected through secure channels and with your knowledge and voluntary submission.
4. Personal Data Collected Automatically
When you interact with our website, certain information may be collected automatically through cookies, pixels, and similar tracking technologies, including:
IP address and general location
Browser type and version
Device type and operating system
Pages visited, time spent, and navigation behavior
Date and time of access
Referral source and search terms used
This data is used for performance analytics, fraud detection, personalization, and overall site improvement.
5. Sensitive Personal Information
We do not knowingly collect or request sensitive personal information such as government identification numbers, health data, biometric identifiers, or political/religious affiliations. If such data is inadvertently provided, it will be deleted upon discovery.
6. Use of Your Information
We use the information collected for the following purposes:
To process and deliver your orders
To communicate with you about your purchases or account
To provide customer support and handle inquiries
To personalize your shopping experience
To send marketing content if you opt in
To comply with legal or regulatory obligations
To maintain website functionality and security
7. Data Sharing and Disclosure
Your data may be shared with the following third parties under strict confidentiality obligations:
Shopify (our ecommerce hosting provider)
CJdropshipping (order fulfillment partner)
Payment gateways (e.g., Stripe, PayPal)
Marketing and analytics providers (e.g., Klaviyo, Meta Ads, Google Analytics)
Logistics and courier service providers
Legal or regulatory bodies if required by law
We do not sell or rent your personal data.
8. Third-Party Tools and Integrations
Certain services on our website may be delivered through third-party platforms. These providers operate under their own privacy policies and data handling practices. We recommend reviewing their policies when using integrated features.
9. Cookies and Similar Technologies
We use cookies and tracking technologies for the following purposes:
Storing user preferences
Remembering cart contents
Improving website functionality
Conducting marketing and retargeting
Measuring traffic and performance
You may adjust your browser settings to decline cookies, although this may affect your user experience.
10. Email and SMS Communications
If you opt in, we may contact you with promotional emails or SMS messages. You can unsubscribe or opt out at any time via the link in our messages or by replying “STOP” to SMS.
We do not send unsolicited marketing messages.
11. Behavioral Advertising
We may use browsing and purchasing behavior to display tailored advertisements across third-party platforms such as Facebook, Instagram, and Google. Users can opt out of targeted ads through these platforms’ settings:
12. Retention of Personal Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Factors influencing retention include:
Order completion and support
Record-keeping requirements
Fraud prevention
Legal compliance
13. International Transfers of Data
Your personal data may be stored and processed outside your country of residence, including jurisdictions with different data protection laws. We take appropriate safeguards to ensure data transferred internationally is protected in accordance with applicable laws.
14. Data Security Measures
We employ administrative, technical, and physical safeguards to protect your personal data against loss, theft, misuse, and unauthorized access or disclosure. These measures include SSL encryption, restricted access, firewalls, and regular monitoring.
15. Children’s Data
Our website is not intended for children under the age of 13. We do not knowingly collect data from minors. If you are a parent or guardian and believe we have collected information from a minor, please contact us to request deletion.
16. Your Data Protection Rights
You may have the right to:
Access your personal information
Request correction or deletion
Object to or restrict processing
Withdraw consent for marketing communications
Request data portability
To exercise these rights, please contact support@pawooz.com.
17. Do Not Track Settings
Our systems do not currently respond to “Do Not Track” browser signals due to the absence of a uniform standard. You may manage tracking preferences via your browser or device settings.
18. Complaints and Dispute Resolution
If you believe your data has been handled improperly, you may file a complaint with your local data protection authority. We encourage you to contact us first so we can resolve the issue promptly and transparently.
19. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any revisions will be posted on this page, and the “Last Updated” date will reflect the most recent version. Continued use of our services constitutes acceptance of the updated terms.
20. Contact Us
Your privacy is important to us. If you would like to delete your personal data from our records, please send an email to support@pawooz.com with the subject line "Data Deletion Request."
In the email, please include the following information:
- Your full name
- The email address associated with your account
- A brief description of your request
Once we receive your email, we will process your request within 7 business days and confirm the deletion of your data. If you have any questions or need further assistance, please feel free to reach out to us.
Thank you for using our services.
Email: support@pawooz.com
Website: www.pawooz.com